At KESRIJA, we carefully pack our products to ensure they reach customers in good condition. Because our products are food items, returns and refunds are subject to specific conditions to protect product quality, hygiene, and customer safety.

We generally do not accept returns of opened, consumed, or used food products. If you receive a product that is damaged, incorrect, defective in packaging, or significantly different from what you ordered, please contact us as soon as possible after delivery.

To request a replacement or refund, customers should provide their order number, registered mobile number, photographs of the product and packaging, and a clear description of the issue. Additional information may be requested when necessary to investigate the complaint.

If the issue is verified and approved, KESRIJA may offer a replacement, refund, or another appropriate resolution depending on the circumstances and product availability.

For eligible refunds, the refund will generally be processed through the original payment method where technically possible. Processing time may vary depending on the payment provider or bank.

A refund may not be available where the issue results from incorrect customer information, improper storage after delivery, misuse, intentional damage, or a complaint made without sufficient supporting information.

If an order has already been dispatched, cancellation may not be possible. Customers should contact us immediately if they believe an order needs to be cancelled.

For any return or refund request, contact:

Phone: +91 9302830257
Email: support@kesrija.com
Address: House No. 94, Madhav Estate, Awadhpuri Colony, Sehore, Madhya Pradesh