At KESRIJA, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how cancellation requests are handled.

Customers may request cancellation of an order before the order has been processed or dispatched. To request cancellation, contact our customer support team as soon as possible and provide your order number, name, and registered mobile number.

Once an order has entered the processing, packing, or dispatch stage, cancellation may no longer be possible because the product may already have been prepared for shipment.

If a cancellation request is successfully approved before dispatch and payment has already been made, the eligible refund will generally be processed through the original payment method or another appropriate method available to KESRIJA. Refund processing time may depend on the customer’s bank or payment service provider.

If an order has already been dispatched, customers should not assume that a cancellation request will automatically result in a refund. In such cases, the request may be handled according to our Refund & Return Policy and applicable product conditions.

KESRIJA reserves the right to cancel an order in circumstances such as product unavailability, pricing or technical errors, suspected fraudulent activity, incomplete customer information, delivery limitations, or other legitimate operational reasons. If KESRIJA cancels an order for which payment has already been received, the eligible amount will be refunded according to the applicable refund procedure.

For cancellation assistance, contact us:

Phone: +91 9302830257
Email: support@kesrija.com
Address: House No. 94, Madhav Estate, Awadhpuri Colony, Sehore, Madhya Pradesh