At KESRIJA, we aim to process and deliver every order safely and efficiently. This Shipping Policy explains our order processing, shipping, delivery, and related procedures.

After you successfully place an order through our website, we begin processing it after payment confirmation. Orders are generally processed within 2–5 business days, subject to product availability, order verification, weekends, public holidays, and other operational circumstances.

Once your order has been dispatched, available tracking information may be shared with you through the contact details provided during checkout. Delivery timelines depend on your location, courier availability, weather conditions, transportation restrictions, and other factors beyond our direct control.

KESRIJA currently ships products to serviceable locations within India. Some remote or restricted locations may require additional delivery time or may not be serviceable by our courier partners.

Customers are responsible for providing accurate and complete delivery information, including name, phone number, house number, locality, city, state, and PIN code. KESRIJA will not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

If a package appears damaged at the time of delivery, customers should inspect it carefully and, where possible, record photographic or video evidence before opening it. If an item is missing, damaged, or incorrectly delivered, contact our support team as soon as possible with your order details and supporting evidence.

Delivery charges, if applicable, will be displayed during checkout before the order is completed.

For shipping-related questions, contact:

Phone: +91 9302830257
Email: support@kesrija.com
Address: House No. 94, Madhav Estate, Awadhpuri Colony, Sehore, Madhya Pradesh